- Incase of any returns or exchange, please write to us at​ within 24hours of receiving the product.

-​ ​The merchandise can be returned within ​​14 days​ (2 weeks)​ from the date of delivery against full refund or store credit.

-​ ​Please note that all custom orders ​or made to order products ​are not returnable or exchangeable.

-​ Size XS and XL are the part of custom orders/made to order product.​

-​ ​We will only accept the merchandise after through quality check process.

-​ ​An order can only be cancelled within 24 hrs​ of placing the order​.

-​ ​Refund will be initiated within 10-​14​ days​ of receiving the product​.

-​ ​Refund process​ ​will start only after​ the product is received back from the customer.

- Once Upon A Trunk will not be liable for any damage that happens during return shipping.

- Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging.

- No returns, refunds or exchanges will be accepted for the following items:
(a) Custom made products/Products personalized to your requirement.
(b) Products on sale/offers.
(c) Jewellery

  • The products teamed up with PVR tickets are not returnable & refundable. The products can go under an exchange, but the amount should remain above Rs. 1999 OR 3599.
  • The products which are not teamed up with PVR tickets are returnable, refundable & exchangeable as well.
  • Customers will receive the PVR tickets along with the products in the box.

- If the order is cancelled after the product has been dispatched, the amount to be refunded will exclude the shipping charges (in case of pre-paid order).

- Incase of International return or exchange, Rs. 2000 will be charged against the courier & service charges.

- Maximum 2 pick up attempts will be made to collect the return parcel from customer.