RETURN, CANCELLATION AND EXCHANGES
- Incase of any returns or exchange, please write to us at firstname.lastname@example.org within 24hours of receiving the product.
- The merchandise can be returned within 14 days (2 weeks) from the date of delivery against full refund or store credit.
- Please note that all custom orders or made to order products are not returnable or exchangeable.
- Size XS and XL are the part of custom orders/made to order product.
- We will only accept the merchandise after through quality check process.
- An order can only be cancelled within 24 hrs of placing the order.
- Refund will be initiated within 10-14 days of receiving the product.
- Refund process will start only after the product is received back from the customer.
- Once Upon A Trunk will not be liable for any damage that happens during return shipping.
- Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging.
- No returns, refunds or exchanges will be accepted for the following items:
(a) Custom made products/Products personalized to your requirement.
(b) Products on sale/offers.
- The products teamed up with PVR tickets are not returnable & refundable. The products can go under an exchange, but the amount should remain above Rs. 1999 OR 3599.
- The products which are not teamed up with PVR tickets are returnable, refundable & exchangeable as well.
- Customers will receive the PVR tickets along with the products in the box.
- If the order is cancelled after the product has been dispatched, the amount to be refunded will exclude the shipping charges (in case of pre-paid order).
- Incase of International return or exchange, Rs. 2000 will be charged against the courier & service charges.
- Maximum 2 pick up attempts will be made to collect the return parcel from customer.