Return & Exchange
In all cases of Returns & Exchange, you can call us at +91-8375010000 or drop us a mail at [email protected] within 24 hours of receiving the product. The Entire return process usually takes 7 to 10 working days.
Once Upon A Trunk do not offer a refund while we'll process it through store credit. We'll add an amount equal to the product value to your ' Once Upon A Trunk Account'.You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
Once Upon A Trunk will arrange a pick-up from your place within 24 hrs of receiving your exchange or return request.Please pack all pieces with all invoice and tags intact, in the original OUAT packing. If the original tags have been removed or tampered, we will not accept exchange or returns on the same.
Also, Once Upon A Trunk do not accept return or exchange on the products which are Customized, Made to Order or Made to Measure. Items to be returned must be unused, unworn, unwashed and undamaged. Return or exchange of product will be initiated after a thorough quality check. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
Once approved as an eligible return, we will issue your store credit of the appropriate amount. If however the return is found not eligible for a refund, we will courier the same back to you. In either scenario, your issue will be closed within 12-15 working days of our receiving of the returns & exchange request from you.
For any order delivered in India, shipping charges are not refundable.
Once Upon A Trunk do not accept return or exchange for any order delivered outside India.